Frequently Asked Quesion
Most of the time I may not online when you contact me. Please don't just say "Hi", "Hello", or "I need your help". As that does not help much, so please be direct on your question and problem. And please check this site http://intan.eksotics.web.id/?command=page&id=1 for Frequently Asked Question
Another thing, please don't just say "My Intan is not work. Please check". I could not guess on your problem, there is a lot factor that may impact Intan Couple Dance Ball or any other product. Please be more detail, like:
- What is the object name that you touch?
- What text that hovering on the object?
- Is there any message or error message when you touch it?
Where I can buy your product?
You can go to my store by teleporting via my picks tab or secondlife://Sunset Beach/79/157/22.
As most people looking for Intan Couple Dance Ball, I'm need to notice that the Intan Couple Dance Ball come with sample dances 3 slow dances and 1 hug pose.
You will load your favored couple dances that bought from other party. Almost couple dance/poses exists in SL can be load into Intan Couple Dance Ball.
If you find on a place a different shape and/or variations than Intan Couple Dance Ball that I sold, keep in mind that Intan Couple Dance Ball come with modify permission, the owner may reshape it to another shape and load different dances.
Do you sell preloaded Intan Couple Dance Ball?
No, I do not sell preloaded Intan Couple Dance Ball. I'm really hope that you can custom your Intan Couple Dance Ball with your favored couple dances.
But if you need a fast ready one, try to contact one of the Professional Authorized Loader as they may help buy dances and load for you. Find them on boards at my stores (teleport via picks tab at my profile) or call in group "Intan Eksotics"
I got your HUD, how to use it?
Intan Couple Dance HUD or ferventMe! HUD are tools that help you use Intan Couple Dance Ball. The HUD just work once you already jump-in/sit on poseball rezzed by touching Intan Couple Dance Ball/Intan Couple Dance Anyplace. If you are out of the poseball, the HUD will do nothing. The machine that animate you with your partner is Intan Couple Dance Ball.
How do I upgrade my Intan Couple Dance Ball?
Specific for Intan Couple Dance Ball, please read more on http://intan.eksotics.web.id/?command=page&id=41.
The page detail what's new and detail upgrade instruction.
How do I know the version of my Intan Couple Dance Ball?
The get the information of your Intan Couple Dance Ball, you can say "/88STATUS" near your Intan Couple Dance Ball. Use all capital and do not use the double quote. Channel 88 is the default, but if you change the channel for the Intan Couple Dance Ball, you need to change appropriately.
I'm trying to upgrade, but my Intan Couple Dance Ball just disappear when I rezzed it, how do I get it back?
To upgrade your Intan Couple Dance Ball, you need to rez it on the Upgrade Platform. There are 6 Upgrade Platform at the Upgrade Area. Outside the Upgrade Platform, the area is un-rezzable.
When you have failed rez in-world, please clear cache your viewer then relog. After that search it again in your inventory.
Failed rezzing, should make the no-copy object returned to your inventory in the last folder it was contained. But somehow the inventory may not refreshed so it does not show the returned one. Clearing cache and relog will force the viewer to refresh your inventory.
I bought animation/poseball, but I could not use it
On this case, I'm need to confirm that I'm not selling any animations. You may bought it from other party, and there is a notecard that may lead you to come to me. You can contact me if you have problem with Intan Couple Dance Ball, the machine that intended load with the animation in the package.
Please check your transaction over SL web and contact to whom you did the transaction.
I bought Intan Dance Anyplace L$ 100, how to make it work?
Intan Dance Anyplace and Intan M/F Dance Anyplace are tools to remote Intan Couple Dance Ball and Intan Solo Dance Ball.
You need to have the Intan Couple Dance Ball and Intan Solo Dance Ball on the same sim to let the Intan Dance Anyplace work. And they are sold separately.
How to load my couple animations into the Intan Couple Dance Ball?
There is loading process video tutorial on http://intan.eksotics.web.id/?command=page&id=37
To be note the video tutorial is made for version 2. If you have version 3, you can ignore renaming animations and load any notecard.
If you think it is a hard, risky, and/or time consuming process you can opt loading service by contacting one of the Profesional Authorized Loader. Find them on boards at my stores (teleport via picks tab at my profile) or call in group "Intan Eksotics"
I'm try to move animation to Intan Couple Dance Ball but indicated it's lock. What is wrong?
Highly probability, you are trying to load Intan Couple Dance Anyplace, not Intan Couple Dance Ball. Intan Couple Dance Anyplace come with no-mod permission so it give you locked icon when you try to load things into it.
Please watch loading process video tutorial on http://intan.eksotics.web.id/?command=page&id=37
Do you load dances/animations?
Currently, I could not accept loading services anymore. You can contact one of the Profesional Authorized Loader for loading services. Find them on boards at my stores (teleport via picks tab at my profile) or call in group "Intan Eksotics"
I have new dance animations but they are not recognize, can you help to set them?
First of all, make sure that you already have at least Intan Couple Dance Ball version 3. If not, you can upgrade for free.
When you already have Intan Couple Dance Ball version 3, then please follow this step:
- List pair of the animations male and female also the couple animations name given by the creator.
- Put the animations into your Intan Couple Dance Ball
- If your place is made private, allow me (Cecilia Zheng) and "IntanEksotics Resident" into parcel list/security orb
I will make the configuration on your place.
WE WILL NOT SUPPORT MIGRATION from MLP/XPose/NPose/DevPose or other system!
How to add more couple slots?
To be note, couple slot is mean slot for couple avatar. It's not applied to number of loaded couple animations.
By default, the Intan Couple Dance Ball come with 15 couple slot. Whenever you need more, you can contact us (Cecilia Zheng) to purchase an optional couple slot for more couple avatars.
The extra slot package will be sent as a folder contain 20 scripts, when you receive it, you will select the 20 scripts (not the folder) and drag the selected scripts to the Intan Couple Dance Ball.
Why my Intan Couple Dance Ball just work when I'm online?
It's may cause by the Intan Couple Dance Ball have different group set with the parcel group or it does not have build permission by the parcel's permission, so if the owner of ICDB not online it does not have permission to build/rezz the poseball. There are 3 solution that you can attempt:
- Allow to build for the group and make sure the Intan Couple Dance Ball have the right group, same with the group owned the parcel.
- Edit the Intan Couple Dance Ball, and change the group.
- Take the Intan Couple Dance Ball, and activate the proper group the parcel and re-rez it.
- If your parcel not let build even for group, then it need to be deeded to the group.
- If deed the Intan Couple Dance Ball is not the option, as it may have no-transfer animation or other reason, you can opt to use Intan Couple Dance Remote.
The Intan Couple Dance Remote can be obtain for free from Second Life Marketplace. It can be deeded to the group while keep the Intan Couple Dance Ball owned by you and it works as proxy rezzer.
Make sure the Intan Couple Dance Ball already version 3, as Intan Couple Dance Remote only work with version 3.
How I get/reset my password to Intan Eksotics Web Page?
Please come to my store, teleport via picks at my profile or secondlife://Sunset Beach/96/175/24. You will find a kiosk at the store, at left wall, next to the support table. When you touch the red hand button, you will be given an unique URL that you could follow and automatic login on the web. On the page you can set new Intan password.
I just bought Intan Couple Dance Ball, but it tells errors could not find Serial Number
In Intan Couple Dance Ball version 3 or higher, each Intan Couple Dance Ball have unique serial number to identify the Intan Couple Dance Ball uniquely. You can see the Serial Number in description of your Intan Couple Dance Ball. If there is no Serial Number in the object description, it will failed to work and give you error.
There might 2 case here:
- There is communication glitch when you first time rez it and the Intan Couple Dance Ball failed to obtain the new Serial Number
For this, you just need to re-rez the Intan Couple Dance Ball to let it retry to get the Serial Number.
- The object description was accidentally changed/remodified
On this case, you need to manually change the object description of your Intan Couple Dance Ball:
- You can check your owned Serial Number on http://intan.eksotics.web.id/?command=coupledanceball and click on the object name. You need to login on the site, if you do not have or forget your Intan Password, please check the other section of this FAQ.
- On top, you will see the version of your Intan Couple Dance Ball then the Serial. Select the serial and copy it
- Back to in-world, edit your Intan Couple Dance Ball, change the object description as like:
Intan Couple Dance Ball;SN:[Paste Your SN HERE]
After you put the right Serial Number, then take the Intan Couple Dance Ball and re-rez it.
My Intan Couple Dance Ball is lost, can you help?
Please check the documentation come in package of Intan Couple Dance Ball. There is sub-notecard Lost Ball Policy in the Read Me notecard.
Most cases were cause by retuning object by you/your partner/sim owner/sim manager. In this case all your object (not only Intan Couple Dance Ball) will become one or several coalesced objects. Coalesced Objects have multiple box icon instead single box icon like normal object. If you have coalesced object (please read the sub notecard "Item returned by Land/Region Tool"), then try to do these steps:
- Find a sandbox region, like Region "Sandbox Goguen". Sandbox area is special area provide by LL for building, it clears in hours so the sim can receive a big number prims (hundreds prims) in one rezzing.
- Once you are in the sandbox area, rez all coallesced object in your lost and found folder. It will rezz all objects that become one.
- Take your objects one by one.
For more information about coalesced object please read http://wiki.secondlife.com/wiki/How_to_retrieve_coalesced_items and http://www.youtube.com/watch?v=6-V2PWD8BOQ
Noted: I just able to help people that direct buy at my store. If you bought from third party please consult to whom you made the transaction. Rule of thumb, if you bought Intan Couple Dance Ball that already have preloaded animation (other than sample dances that I delivered) or have different shape than rotating pair of balls (e.g. Star, Heart, Bell) then you bought from third party.
I do not enter the SL Marketplace and I sell Intan Couple Dance Ball at L$ 1850.